Frequently Asked Questions (FAQ)
What is the delivery timeframe for my order?
Orders are generally delivered within 7 working days for major cities and up to 14 days for other areas in Saudi Arabia. During promotional periods, delivery times may be longer.
What is your return and exchange policy?
You can return products within 7 days of purchase for a full refund. Exchanges are allowed within 14 days. After 14 days, exchanges or refunds are not possible. All products must be in new condition with original tags and packaging.
How do I request a return or exchange?
Contact us at +966112190492 or email sales@scopesystems.sa with your purchase details. A representative will guide you through the return/exchange process. Ensure you have the original invoice.
Are all products eligible for return or exchange?
How long does it take to get a refund?
Do I have to pay for return shipping costs?
Can I cancel or modify my order after placing it?
What should I do if I receive a damaged or incorrect product?
Are there any additional fees for modifying or canceling an order?
What is your policy for demo units or samples?
What if I am not available to pick up the order?
How can I track my order?
Can I get a refund if I paid with a voucher or credit card?
What if my refund is delayed or does not arrive?
What payment methods are accepted for rental services?
How long is the quote I received valid?
“Visit our online store to explore a wide range of Walkie Talkies, Two-Way Radios, and advanced communication devices. Compare products by specifications and prices, or contact us for tailored solutions and exceptional customer service. Serving Riyadh and all of Saudi Arabia, we ensure the highest quality and best value to meet your needs
Frequently Asked Questions (FAQ)
What is the delivery timeframe for my order?
- Orders are generally delivered within 7 working days for major cities and up to 14 days for other areas in Saudi Arabia. During promotional periods, delivery times may be longer.
What is your return and exchange policy?
- You can return products within 7 days of purchase for a full refund. Exchanges are allowed within 14 days. After 14 days, exchanges or refunds are not possible. All products must be in new condition with original tags and packaging.
How do I request a return or exchange?
- Contact us at +966112190492 or email sales@scopesystems.sa with your purchase details. A representative will guide you through the return/exchange process. Ensure you have the original invoice.
Are all products eligible for return or exchange?
- Returns and exchanges are available for most products except for appliances, accessories, prepaid cards and maintenance fees unless there is a manufacturing defect.
How long does it take to get a refund?
- Once we receive and inspect the return, we will notify you via email. Approved refunds are processed within 1-5 business days and are returned to the original payment method.
Do I have to pay for return shipping costs?
- Yes, customers are responsible for return shipping costs. If a refund is approved, the return shipping cost will be deducted from the refund.
Can I cancel or modify my order after placing it?
- Yes, but additional fees may apply. There is a 15% penalty fee for canceling an order after shipment. Contact our sales team for more information.
What should I do if I receive a damaged or incorrect product?
- Contact us immediately at +966112190492 or email sales@scopesystems.sa. We will inspect the item and arrange for a replacement or return. Keep the original packaging and invoice for verification.
Are there any additional fees for modifying or canceling an order?
- Yes, modifying or canceling an order after processing may result in additional charges. Consecutive order cancellations after shipment will incur a 15% penalty fee.
What is your policy for demo units or samples?
- Demo units are free for new inquiries, but damage charges apply if the units are damaged. If you keep a demo unit beyond the agreed period, rental fees will apply.
What if I am not available to pick up the order?
- If you are not available, contact us in advance to reschedule. Alternatively, you can authorize someone to pick up the shipment on your behalf. Accepting the shipment confirms that it is intact and unopened.
How can I track my order?
- Track your order via your own page on our website or the email confirmation sent at the time of purchase. If you run into issues, contact our support team for assistance.
Can I get a refund if I paid with a voucher or credit card?
- Refunds for purchases made with vouchers or credit cards cannot be converted to cash. Refunds will be processed to the original payment method.
What if my refund is delayed or does not arrive?
- If your refund does not arrive, check with your bank or credit card company as processing times vary. If issues persist, contact us at sales@scopesystems.sa.
What payment methods are accepted for rental services?
- We accept bank transfer, credit cards and other electronic payments. All payments must be 100% in advance to confirm rental requests.
How long is the quote I received valid?
- Quotes are valid for 14 days from the date of issue. After that, a new or revised quote may be required. Complete your request within the validity period to secure the quote.
