Refund, Delivery, Shipping, Returns and Exchanges Policy
Last updated on 19 August 2024
Thank you for your purchase. We hope you are satisfied with your purchase. However, if for any reason you are not completely satisfied with your purchase, you can return it to us for a full refund or exchange. Please see below for more information on our return policy.
Delivery & Shipping
The expected delivery time can be found on the user’s private page or via email.
Generally, delivery is within 7 working days from the order date for major cities and a maximum of 14 days for the rest of Saudi Arabia.
Due to the high volume of orders during promotional periods, delivery may take longer than expected at the time of purchase. We endeavor to process, ship and deliver all orders in the shortest possible time.
Returns and exchanges
Our refund and return policy lasts for 7 days and in case 7 days have passed since the purchase, we cannot offer you a full refund but it can be exchanged and in case 14 days have passed since the purchase, it cannot be exchanged.
All returns must be sent within fourteen (14) days from the date of purchase. All returned products must be in new and unused condition, with all original tags and labels attached.
To be eligible for a return or exchange, you must fulfil the following conditions:
1- In order to benefit from return, exchange and warranty services, the original invoice must be presented.
2- Returns and exchanges include all items except (appliances, accessories, prepaid cards and maintenance fees) unless there is a manufacturing defect in the item.
3- The item must be in the same condition as when purchased and wrapped in the original packaging.
4- Returns within 7 days and exchanges within 14 days from the date of purchase.
5- The promotion associated with the returned item can be returned in its original condition or the value of the promotion will be deducted.
6- Purchases paid for with vouchers, credit cards or instalment service cannot be returned for cash.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete a return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Returns Maintenance:
Anzama Mujal Trading Etablishment.
Taif St, Dhahrat Laban Dist,
Riyadh 12561, Saudi Arabia.
The refunds
Once we have received and inspected your return, we will send you an email to let you know that we have received the returned item. We will also notify you whether your refund has been approved or declined.
If you are approved, your refund will be processed within 1-5 business days, and a credit will automatically be applied to your credit card or original payment method.
Overdue or lost refunds
If you haven’t received your refund, first check your bank account again.
Then contact your credit card company, as it may take some time before the refund is officially posted.
Next, contact your bank. There is often some processing time before the refund is posted.
If you have done all of this and still haven’t received your refund, please contact us at sales@scopesystems.sa
Shipping and Returns
To return your item, you must contact us and our representative will collect the item from you after inspecting it.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
The following conditions are added to the website procurement
Receipt of the shipment from the shipping company is an acknowledgement by the customer that the shipment (carton) is intact and in good condition and has not been opened prior to receipt.
The return and exchange period is calculated from the date of receipt and you must bring the stamped purchase invoice that arrived with the shipment.
You can return and exchange the product at the nearest branch of the company (you can visit our contact page), if there is no branch in your city where the order was delivered, please contact us on the number to serve you:
Or via email (sales@scopesystems.sa) and we will liaise with the shipping company to receive the item to be exchanged or returned.
Refund & Return – After receiving all materials and obtaining acceptance, a 15% return fee will be applied to any
returned items,Charges for loss or damage will be invoiced separately.
Need some help?
You can contact us from any of the available contact methods by clicking on the Contact Us button below.
