Refund, Delivery, Returns & Exchanges

If for any reason you are not completely satisfied with your purchase, you can return or exchange it under the conditions below. For rented equipment, see our Rental Policy.

Last updated: 19 August 2024

On this page1. Delivery & shipping 2. Return & exchange periods 3. Conditions 4. Items that cannot be returned 5. How to return an item 6. Refunds 7. Fees & shipping costs 8. Late or missing refunds Digital airtime top-ups

1. Delivery & shipping

The expected delivery time is shown in My account and in your confirmation email. Generally, delivery is within 7 working days for major cities and up to 14 days for the rest of Saudi Arabia. During promotions delivery may take longer.

2. Return & exchange periods

Returns (full refund): within 7 days of receipt.
Exchanges: within 14 days of receipt. After 14 days, products cannot be exchanged.
The period is counted from the date you receive the shipment.

3. Conditions

The original (stamped) invoice must be presented.
The item must be new, unused and in its original packaging with all tags and labels.
Promotional items linked to the returned product must be returned too, or their value is deducted.
Purchases paid by voucher, credit card or instalments cannot be refunded in cash.

4. Items that cannot be returned

Appliances, accessories, prepaid cards and maintenance fees — unless there is a manufacturing defect
Gift cards
Downloadable software products

5. How to return an item

Contact us on +966 11 219 0492 or sales@scopesystems.sa. Our representative inspects the item and arranges collection, or you can bring it to our Riyadh office (Taif St, Dhahrat Laban, Riyadh 12561). Please do not send products back to the manufacturer.

Receiving a shipment from the courier confirms the carton was intact and unopened at delivery.

6. Refunds

Once we receive and inspect your return, we email you to confirm whether the refund is approved. Approved refunds are processed within 1–5 business days to your card or original payment method.

7. Fees & shipping costs

Return shipping is paid by the customer and is non-refundable; it is deducted from the refund.
A 15% return fee applies to accepted returned items.
Loss or damage is invoiced separately.

8. Late or missing refunds

Check your bank account, then your card company and bank. If you still have not received it, contact sales@scopesystems.sa.

Digital airtime top-ups

Airtime is non-refundable once it has been applied to a line, and it cannot be moved to another number. If we cannot apply a top-up — for example the SIM is inactive — we refund the full amount to the original payment method.

Need some help?

Contact our Riyadh team Sun–Thu, 9:00 am–5:00 pm — call +966 11 219 0492 or email sales@scopesystems.sa.

Mission-critical communication systems, supplied and supported from Riyadh.

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