- Professional advice
- Trusted by Government Agencies
- Free Site Survey
Frequently Asked Questions (FAQ)
Answers about delivery, returns, refunds, payments, rentals and quotes. Can’t find what you need? Contact us now.
Delivery & orders
Orders are generally delivered within 7 working days for major cities and up to 14 days for other areas in Saudi Arabia. During promotional periods, delivery times may be longer.
The expected delivery date is shown in My account and in your confirmation email. For an update at any time, contact us on +966 11 219 0492 or sales@scopesystems.sa.
Contact us before the delivery date and we will arrange a new delivery time, or you can collect the order from our Riyadh office (Taif St, Dhahrat Laban).
Before payment you can change or cancel a quotation at any time. After payment the order is confirmed and cannot be cancelled or changed.
Changes such as quantity adjustments may need a revised quotation. For back-to-back orders cancelled after shipment, a 15% fee applies, subject to partner approval.
Returns & refunds
Returns with a full refund are accepted within 7 days of receipt, and exchanges within 14 days, for items that are new, unused and in their original packaging with the original invoice.
Contact us on +966 11 219 0492 or sales@scopesystems.sa. Our representative inspects the item and arranges collection, or you can bring it to our Riyadh office.
Appliances, accessories, prepaid cards, maintenance fees, gift cards and downloadable software cannot be returned unless there is a manufacturing defect. Airtime is non-refundable once applied to a line.
Once we receive and inspect your return we email you to confirm. Approved refunds are processed within 1–5 business days to your card or original payment method.
Yes. Return shipping is paid by the customer and is non-refundable; a 15% return fee applies to accepted returned items.
Contact us as soon as possible with your order number and photos of the item. We inspect it and replace or refund it under our Return & Exchange Policy.
Purchases paid by voucher, credit card or instalments are refunded to the original payment method, not in cash. Partial refunds are not possible on mada cards.
Check your bank account, then your card company and bank. If you still have not received it, contact sales@scopesystems.sa.
Rentals, payment & quotes
Free demo units are provided for new enquiries. Damage to demo units is charged, and demo units kept beyond the agreed period are charged as rental.
Bank transfer, SADAD and online card payment (Visa, MasterCard, American Express and mada). All rentals are paid 100% in advance with the purchase order.
Quotations are valid for 14 days from issue, in Saudi Riyals (SAR). After that a revised quotation may be needed.
Still have a question?
Contact our Riyadh team Sun–Thu, 9:00 am–5:00 pm — call +966 11 219 0492 or email sales@scopesystems.sa.
Mission-critical communication systems, supplied and supported from Riyadh.
Terms & Conditions
Important Links
- +966 11 219 0492
- info@scopesystems.sa
-
Taif St, Dhahrat Laban,
Riyadh 12561 - Sun–Thu, 9:00 am–5:00 pm
© 2026 Scope Systems Trading Est. All rights reserved.
Privacy · Terms · Rental Policy